Refund & Cancellation Policy

1. Overview

At BhumiScan, we are committed to providing high-quality soil testing services. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.

2. Refund Eligibility

Eligible for Full Refund

• Service cancellation within 24 hours of booking (before sample collection)
• Technical errors preventing report generation
• Significant delays in service delivery (beyond 7 business days)
• Proven service quality issues or inaccurate testing

Eligible for Partial Refund

• Cancellation after sample collection but before laboratory analysis
• Service downgrade requests
• Duplicate bookings (refund for duplicate only)

Not Eligible for Refund

• Cancellation after report generation and delivery
• Customer dissatisfaction with soil conditions (natural factors)
• Change of mind after service completion
• Failure to follow sample collection guidelines
• Services used for more than 30 days

3. Cancellation Policy

Before Sample Collection

After Sample Collection

During Laboratory Analysis

After Report Generation

4. Refund Process

How to Request a Refund

1. Log into your BhumiScan account
2. Navigate to "My Orders" or "Service History"
3. Select the service you want to cancel/refund
4. Click "Request Refund" and provide reason
5. Submit supporting documentation if required
6. Await confirmation from our support team

Alternative Methods

• Email: refunds@bhumiscan.com
• Phone: +91-XXXXXXXXX (Mon-Sat, 9 AM - 6 PM)
• WhatsApp: 24/7 support available

Required Information

• Order/Service ID
• Reason for refund request
• Supporting documentation (if applicable)
• Preferred refund method

5. Refund Timeline

Processing Time

• Automatic Refunds: 1-2 business days
• Standard Refunds: 3-5 business days
• Complex Cases: 7-10 business days
• Disputed Refunds: Up to 15 business days

Refund Methods

• Original payment method (preferred)
• Bank transfer (for cash payments)
• Digital wallet (UPI, Paytm, etc.)
• Account credit for future services

6. Special Circumstances

Weather-Related Delays

If sample collection is delayed due to extreme weather conditions, we will:

• Reschedule at no additional cost
• Offer full refund if rescheduling is not possible
• Provide alternative collection methods when available

Technical Issues

In case of technical problems affecting service delivery:

• Full refund for undelivered services
• Complimentary retest if results are affected
• Extended support and consultation

Force Majeure

For events beyond our control (natural disasters, government restrictions):

• Service postponement without penalty
• Full refund if service cannot be rescheduled
• Alternative service arrangements when possible

7. Subscription Services

Monthly Subscriptions

• Cancel anytime before next billing cycle
• No refund for current month (service continues until period end)
• Unused credits carry forward for 30 days

Annual Subscriptions

• 30-day money-back guarantee
• Pro-rated refund for unused months (after 30 days)
• Cancellation fee may apply for early termination

8. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer support manager
2. Provide additional evidence or documentation
3. Request escalation to senior management
4. Seek mediation through consumer forums if needed

9. Contact Information

For refund requests and questions:

10. Policy Updates

This refund policy may be updated periodically. Significant changes will be communicated via email and through our platform. Continued use of our services constitutes acceptance of the updated policy.